{"xsrfToken":"3e0b9cebd2e82f92f36e3cb517ae77031a1e28b0_lout","branding":{"id":"9","key":"ri","name":"Rewardsco IT Service Management","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Rewardsco Service Desk","sharedPortalName":"Rewardsco Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Rewardsco Service Desk","sharedPortalName":"Rewardsco Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5b27a452-e615-4aa7-bb55-54fb80769733/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWZlYWZmZC00YWI5LTQ4YmYtYTA0OS0wMTg3ODhjZTRiNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViMjdhNDUyLWU2MTUtNGFhNy1iYjU1LTU0ZmI4MDc2OTczMyI6WyJyZWFkIl19LCJleHAiOjE3NTA3MDU0OTAsIm5iZiI6MTc1MDcwNDg5MH0.O7REXyIIiBq6qT0ZwYGZfrpLqEcjX2C54pdmulfZ-lo&client=11feaffd-4ab9-48bf-a049-018788ce4b67&height=300&mode=fit","bannerMediaApiFileId":"5b27a452-e615-4aa7-bb55-54fb80769733","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"ri","projectId":11038,"serviceDeskId":9,"name":"Rewardsco IT Service Management","description":"<p>Welcome! You can raise a request for Rewardsco Information Technology Service Management team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"169","name":"3rd Party Application","descriptionHtml":"","callToAction":"3rd Party Application","introHtml":"<p>Support for external applications including Siebel, Helios, Ilula and Dealerweb</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[38],"key":""},{"id":"542","name":"Access Card Requests","descriptionHtml":"","callToAction":"Access Card Requests","introHtml":"<p>Please note that all replacement requests carry a new card fee, change of titles do not carry a fee</p>","icon":10819,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10819","groups":[155],"key":""},{"id":"171","name":"Application Support Request","descriptionHtml":"","callToAction":"Application Support Request","introHtml":"<p>Support for internal applications and processes eg collections, activations, orders resubmissions and lead queries</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[38],"key":""},{"id":"165","name":"Create new employee","descriptionHtml":"","callToAction":"Create new employee","introHtml":"<p>Create a request for a new employee</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[86],"key":""},{"id":"164","name":"Customer Care Support","descriptionHtml":"","callToAction":"Customer Care Support","introHtml":"<p>Report all your Customer Care errors using this link</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[33,38],"key":""},{"id":"205","name":"Database Support","descriptionHtml":"","callToAction":"Database Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[59],"key":""},{"id":"208","name":"Dialler Support","descriptionHtml":"","callToAction":"Dialler Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[59],"key":""},{"id":"274","name":"Employee termination","descriptionHtml":"","callToAction":"Employee termination","introHtml":"<p>Request to disable system access for leaving employees</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[86],"key":""},{"id":"170","name":"Hardware Issue","descriptionHtml":"","callToAction":"Hardware Issue","introHtml":"<p>Report hardware that is not working including printers, monitors, keyboards, mouse, usb drives and computers</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[38],"key":""},{"id":"168","name":"Molo Errors","descriptionHtml":"","callToAction":"Molo Errors","introHtml":"<p>Report all errors when trying to logon, receive calls or submit sales</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[38],"key":""},{"id":"206","name":"Network Support","descriptionHtml":"","callToAction":"Network Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[59],"key":""},{"id":"204","name":"Remote Assistance Required","descriptionHtml":"","callToAction":"Remote Assistance Required","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[33],"key":""},{"id":"167","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>Create a request for new hardware</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[173],"key":""},{"id":"172","name":"Request remote deployment of agents","descriptionHtml":"","callToAction":"Request remote deployment of agents","introHtml":"<p>Create a request to deploy an agent or team remote</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[86],"key":""},{"id":"166","name":"Request team or agent move","descriptionHtml":"","callToAction":"Request team or agent move","introHtml":"<p>Create a request to move an agent or team</p>","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[86],"key":""},{"id":"587","name":"Sales Floor IT Support","descriptionHtml":"","callToAction":"Sales Floor IT Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[173,33,38],"key":""},{"id":"563","name":"Server Support","descriptionHtml":"","callToAction":"Server Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[38,59],"key":""},{"id":"207","name":"Server Support","descriptionHtml":"","callToAction":"Server Support","introHtml":"","icon":11048,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11048","groups":[59],"key":""},{"id":"545","name":"Swipe Access Report","descriptionHtml":"","callToAction":"Swipe Access Report","introHtml":"<p>Please select this option when requesting a swipe report</p>","icon":10819,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10819","groups":[155],"key":""},{"id":"214","name":"Systems Access Required for Vodacom, MTN and Telkom","descriptionHtml":"","callToAction":"Systems Access Required for Vodacom, MTN and Telkom","introHtml":"<p>Systems access required for: Vodacom (Seibel, M2 and AVT) MTN - (Helios and Ilula) Telkom - (Dealerweb)</p>","icon":11011,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11011","groups":[61],"key":""},{"id":"543","name":"Change of Dealer ID","descriptionHtml":"<p>Please download, complete and upload the attachment located at the following address -</p>","callToAction":"Change of Dealer ID","introHtml":"<p>Vodacom System Access Dealer ID Change - Multi user</p>","icon":11012,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11012","groups":[],"key":""},{"id":"127","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11025,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[],"key":""},{"id":"132","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":11018,"iconUrl":"https://rewardsco.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11018","groups":[],"key":""}],"reqGroups":[{"id":86,"name":"Staff management"},{"id":61,"name":"3rd Party Systems Access"},{"id":38,"name":"Request IT Assistance"},{"id":59,"name":"Infrastructure Support"},{"id":33,"name":"Remote Support/Work From Home Assistance"},{"id":155,"name":"Building Access Assistance"},{"id":173,"name":"New/Replacement Hardware Request"}],"orderMapping":{"155":[542,545],"156":[543],"86":[274,165,172,166],"173":[587,167],"33":[587,164,204],"38":[587,563,171,170,169,168,164],"59":[563,208,207,206,205],"61":[214]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5ca39d22-09cf-3973-809c-c4a4a503af62","appLinkName":"System Confluence","appLinkUrl":"https://rewardsco.atlassian.net/wiki","spaceKey":"RI","spaceName":"Rewardsco ITSM","spaceUrl":"https://rewardsco.atlassian.net/wiki/spaces/RI","isServer":false},"labels":[],"projectKey":"RI","serviceDeskId":9,"kbLinkDomainURLs":["https://rewardsco.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWZlYWZmZC00YWI5LTQ4YmYtYTA0OS0wMTg3ODhjZTRiNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTAzOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA3MDYwOTAsIm5iZiI6MTc1MDcwNDg5MH0.OweX4v-k4UHGooY2XxAXtG4k-QdhGAcBD1Trv4Vynhc","targetCollection":"upload-project-11038","endpointUrl":"https://api.media.atlassian.com","clientId":"11feaffd-4ab9-48bf-a049-018788ce4b67","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Rewardsco Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rewardsco.atlassian.net/wiki","kbLinkDomainURLs":["https://rewardsco.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}